Customer Care

Customer Care

 Clients will be treated with due care, courtesy, and fairness at all times.

Mykey Day Photography does not discriminate based on age, sex, sexual orientation, race, or religion.

All goods supplied are covered by a statuatory guarantee for 6 months: in the event of a claim for faulty goods it is at the photographer’s discretion to repair or replace the faulty goods to the client’s satisfaction.

All goods supplied will be of a ‘satisfactory and saleable condition’ as specified in the ‘Consumer Rights Act’ (previously ‘Sale of Goods Act’).

Any complaint regarding goods or services must be made in writing to the photographer within 30 days of receipt of the completed goods. The photographer will acknowledge receipt of the complaint within 28 working days and will endeavour to reach a final resolution within one month, product production permitting.

Any complaint made after 30 days may be considered unreasonable within the meaning of the Consumer Rights Act.

Only when a written complaint made to the photographer remains unresolved – the client or the photographer may refer the unresolved complaint for mediation – the aim of mediation is to facilitate a resolution which is fair and acceptable to both parties – a mediation resolution is not legally binding on either party, nor any admission of liability.

All further orders from an original order will be treated as an extension of Terms and Conditions of business of the photographer. Terms and conditions are provided to all clients on booking and ordering goods and services from Mykey Day Photography.

Customer Complaints Procedure:

In the unfortunate circumstance that you have reason to raise a customer complaint or are unhappy with either our customer service or photographic services provided, we will endeavour to investigate fully and to the best of our ability, the nature of the specific complaint, and confirm the steps to be taken by us to rectify to a satisfactory outcome.

Any complaint should be advised to Mykey Day Photography at the first instance verbally (if at an event or ceremony), followed up by full written confirmation within 14 working days of the ceremony date or receipt of final products – which will be responded to in writing within 28 working days of receipt of complaint, firstly to confirm our receipt of a customer complaint from you, and secondly advising you the next steps in the complaints procedure (specifically, either the steps we intend to take to investigate, or to resolve your problem).

Please send the following information in writing: Your Name, full address and telephone number, e-mail address, nature of complaint, detailed information about your complaint, and any supporting evidence (photos, statements, etc…).

Copyright and Licensing Notice:

Images provided to our clients are licensed for any reasonable personal purposes, including but not limited to: printing, copying, emailing, and web publishing. Your license does not include use that results in financial gain, including but not limited to: advertising, stock photography, print sale profits, or resale of any nature. Your purchase of the original files releases Mykey Day Photography from any liability due to loss or damage of the images, and also releases Mykey Day Photography from any obligation to maintain copies of any digital file, image, or photograph. You hereby grant to Mykey Day Photography the right to use and publish images and photographs taken at your photography session to further promote its service, including portfolio, web site, display, advertisement, and editorial use. Mykey Day Photography agrees to limit the use of images and photographs to promotional use only. Mykey Day Photography may revoke this license at any time and for any reason. Mykey Day Photography retains all copyrights to images produced under our contracts and derivative works thereof. By using any of our images, you are agreeing to the above terms.

Please note:

Mykey Day Photography cannot be held responsible for circumstances outside of their control.

By paying the session fee or booking fee, and being in receipt of a written contract, letter of booking confirmation, or confirmation email, you will have also received copies of our T&C’s, been able to access our Customer Care section on this website and signed our model release documentation, thereby entering into a contractual agreement with us – this includes acceptance of our policy on cancellation, and the terms outlined for balance payments or ordering of final display options and image products and payments therein.

Please Click here to see our Terms & Conditions

Images Copyright MykeyDayPhotography